Widerrufsrecht
At Esilora, we want you to feel confident shopping with us. If you're not completely satisfied with your order, we offer a simple and transparent return and refund process.
This policy applies to orders worldwide.
Key Information
- Return Period: 30 days from the delivery date
- Refund Processing: Within 7 business days after approval
- Restocking Fees: None
- Return Shipping Costs: Paid by the customer unless the item is defective, damaged, or incorrect
- Exchanges: Accepted
Return Eligibility
You may return an item within 30 days of delivery provided that:
- The item is unused and in its original condition.
- All original packaging, accessories, tags, and included documents are returned.
- The item is securely packed to avoid damage during return shipping.
Original shipping fees are non-refundable.
Defective, Damaged, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us immediately at info@esilora.com with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
In these cases, Esilora will cover the full cost of return shipping and provide either:
- A replacement item, or
- A full refund
For shipping damage claims, please report the issue within 48 hours of delivery.
Change of Mind Returns
If you wish to return an item due to:
- Ordering the wrong product
- Sizing issues
- Personal preference
- No longer wanting the item
You may still return the product within 30 days, provided it meets the return conditions above.
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Exchanges
Need a different size, color, or item?
Contact us within 30 days of delivery at info@esilora.com, and our team will guide you through the exchange process.
Item Not Received
If your package has not arrived, please contact us at info@esilora.com so we can investigate the shipment with the carrier.
If the package is confirmed lost in transit, we will offer either:
- A replacement shipment, or
- A full refund
How to Start a Return
Contact Us
Email info@esilora.com with your order number and reason for the return.
Receive Return Authorization
We will send you a pre-authorized return address and detailed return instructions.
Pack Your Item Securely
Include all accessories, tags, manuals, and original packaging.
Ship the Return
Send the package using a reliable shipping carrier according to the instructions provided.
⚠️ Important: Returns must be pre-authorized before being sent.
Refund Process
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method within 7 business days.
- Refund timing may vary depending on your bank or payment provider.
- No restocking fees apply.
Order Cancellations
Orders may be cancelled before shipment by contacting info@esilora.com.
If your order has already shipped, please wait until delivery and then follow the return process outlined above.
Contact Information
Store Name: Esilora
Company Name: BTK Invest AS
Company Number: 918 559 825
Main Business Address:
Torggata 36, 0183, Oslo, Norway
Administrative correspondence and authorized returns only. No physical retail location.
Email: info@esilora.com
Phone: +355 69 949 4021
Customer Support
Monday – Sunday
08:00 – 18:00 (GMT+1)