Versand
At Esilora, we are dedicated to providing an exceptional shopping experience for our valued customers.
We aim to ensure a smooth and transparent process from start to finish. We offer free shipping on all orders worldwide.
Order Cutoff Time
Order Cutoff Time: 5:00 PM (GMT+1). Orders placed after this time will be processed on the next business day, which may add a day to the estimated delivery time.
Order Handling Time
All orders will be processed within 1 to 2 business days (Monday to Friday).
Transit Time
6 to 10 business days (Monday to Friday).
Delivery Times
Estimated total delivery time:
- Processing: 1–2 business days
- Transit: 6–10 business days
- Total shipping time: 7–12 business days
Shipping Costs
Free Shipping: We are pleased to offer free shipping on all orders, with no minimum order requirement.
Delivery Issues
If you encounter any issues with your delivery, such as delays or lost packages, please contact our customer support team.
If a package is lost or undeliverable due to a courier issue, we will send a replacement at no additional cost.
You can reach us at info@esilora.com.
Tracking Your Order
Once your order has been shipped, you will receive an email notification with a tracking number.
Tracking information may take 1–2 business days to update after shipment.
Pickup Point & Missed Deliveries
When a package is delivered to a pickup point, delivery costs are fully covered by us.
If a parcel is not collected and is returned to us, a €25 handling fee may be deducted from your refund to cover return shipping costs.
Contact Information
Store Name: Esilora
Company Name: BTK Invest AS
Company Number: 918 559 825
Main Business Address:
Torggata 36, 0183, Oslo, Norway
Email: info@esilora.com
Phone: +355 69 949 4021
Customer Support
Monday – Sunday
08:00 – 18:00 (GMT+1)